At Xtra Gear, we are committed to providing a seamless shopping experience by ensuring your orders are delivered promptly, securely, and efficiently. Below, you’ll find detailed information about our shipping process, timelines, and policies.
Shipping Destinations
We proudly ship our products to customers worldwide. Whether you’re located domestically or internationally, Xtra Gear ensures that your order reaches you no matter where you ride. However, shipping availability may vary depending on certain regions.
Processing Time
Once your order is placed, we begin processing it immediately. Processing typically takes 3-5 business days for standard items and 7-10 business days for customized orders. During this time, we carefully prepare your products for shipment to ensure they meet our high-quality standards.
Shipping Methods
Xtra Gear partners with trusted courier services to deliver your orders safely and on time. Shipping methods and carriers are selected based on your location, ensuring the fastest and most reliable delivery. Customers may choose from the following options:
Standard Shipping: Economical and reliable, with delivery within 7-15 business days.
Express Shipping: For faster delivery, typically within 3-7 business days.
Shipping Costs
Shipping fees are calculated based on the weight, size, and destination of your order. The exact cost will be displayed at checkout before you complete your purchase. Occasionally, we offer free shipping promotions, so keep an eye out for those opportunities.
International Shipping
For our international customers, please note that customs duties, taxes, and additional fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping cost. We recommend contacting your local customs office for more details.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your package’s journey from our facility to your doorstep. Tracking updates may take 24-48 hours to appear after shipment.
Delivery Timeframes
Estimated delivery times depend on your location and chosen shipping method:
Domestic Orders: 5-10 business days.
International Orders: 10-20 business days.
Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times. We appreciate your patience in such situations.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, issues may occasionally occur. If your package is lost or arrives damaged, please contact us within 7 days of receiving your shipment. We will work with our shipping partners to resolve the issue and provide a suitable solution, such as a replacement or refund.
Customer Support
If you have any questions or concerns about your shipment, our customer support team is here to assist. Feel free to reach out to us anytime, and we’ll ensure your concerns are addressed promptly.
At Xtra Gear, we’re dedicated to delivering your gear efficiently and securely so you can ride with confidence and style.