Welcome to Xtra Gear! These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully before making any transactions or engaging with our services.

General Terms

  1. Eligibility: By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.

  2. Acceptance: By accessing our site, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

Orders and Payments

  1. Placing Orders: All orders are subject to availability and acceptance. Once you place an order, you will receive a confirmation email.

  2. Pricing: Prices listed on our website are in the applicable currency and may include or exclude taxes based on your location.

  3. Payment Methods: We accept multiple payment methods, including credit/debit cards and online payment gateways. All transactions are secure and encrypted.

  4. Cancellations: Orders can only be canceled before shipment. Custom orders may not be eligible for cancellation.

Shipping and Delivery

  1. Shipping Policy: Refer to our Shipping Policy for detailed information on delivery timelines and charges.

  2. Customs and Duties: Customers are responsible for any applicable customs fees or taxes for international shipments.

  3. Delivery Issues: Contact us immediately for any delays, lost, or damaged shipments.

Returns and Refunds

  1. Return Eligibility: Products must be unused, in original condition, and returned within 14 days of delivery. Custom products are non-refundable.

  2. Refund Process: Refunds will be processed after the returned item is inspected. Shipping charges are non-refundable.

  3. Exchange Policy: Exchanges are subject to product availability.

Customization Services

  1. Accuracy: Ensure all provided measurements, designs, and specifications are accurate. Xtra Gear is not responsible for errors in submitted details.

  2. Approval: Customized orders require approval before production. Once approved, changes cannot be made.

  3. Non-Refundable: Custom orders are final and non-refundable.

Intellectual Property

  1. Ownership: All content, designs, and materials on our website are the property of Xtra Gear and are protected by copyright and trademark laws.

  2. Usage: You may not reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

Xtra Gear is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

User Conduct

  1. Prohibited Activities: You agree not to engage in any activities that harm our platform, violate laws, or infringe on the rights of others.

  2. Account Security: Maintain the confidentiality of your account details. Notify us immediately if you suspect unauthorized access.

Modifications to Terms

Xtra Gear reserves the right to update or modify these terms at any time. Changes will be effective upon posting to our website. Continued use of our services implies acceptance of the revised terms.

Governing Law

These terms are governed by the laws of the jurisdiction where Xtra Gear operates. Any disputes will be resolved in accordance with these laws.

Contact Us

For questions about these Terms and Conditions, feel free to reach out through our website’s support channels. We’re here to assist you!